Frequently Asked QuestionsBelow is is list of frequently asked MercNET questions. What is needed to reinstall MercNET/MIDAS/EPC? Can the MercNET password be changed? The Order Entry screen looks different. What changed? What does an order status of Order Entry mean? When entering a parts order can the quantity of a part be changed? Can a part be removed from an order? Can parts being shipped from another Distribution Center (DC) be shipped next day air? How can the status of a backordered part be viewed? Can parts availability be viewed on MercNET? Can freight charges for a parts order be viewed? Can parts catalogs be viewed on MercNET? Can service literature be viewed on MercNET? Can MercNET be used to determine if an engine has been registered and if any warranty remains? What is the PDI form and why does it need to be entered on MercNET? Is there a way to contact Mercury Outboard/MerCruiser Technical Service other than by phone? Q: What is needed to reinstall MercNET/MIDAS/EPC? A: Nothing needs to be installed to access MercNET. Go to
http://mercnet.mercurymarine.com to log in. To access parts lookup and the MIDAS Pricebook the following software needs to be loaded:
Q: Can the MercNET password be changed? A: Yes. Select Security--> Manage Password from the MercNET Tools menu.
Q: The Order Entry screen looks different. What changed? A: The Order Entry screen has been enhanced so you can import a pick list from the Electronic Parts Catalog (EPC) or your Dealer Management System (DMS). Q: What does an order status of Order Entry mean? A: An order with a status of Order Entry
indicates that the order has been started but not completed. The order will
not be shipped until the order is completed.
Q: When entering a parts order can the quantity of a part be changed? A: Yes. The part quantity can be changed from the Parts Order List screen:
Q: Can a part be removed from an order? A: Yes. A part can be removed from the Parts Order List screen. The order cannot be modified after it has been submitted.
Note: The line item remains but the Order quantity is 0. Q: Can parts being shipped from another Distribution Center (DC) be shipped next day air? A: Yes. The shipping options are located on the Ship Via Selection screen.
Q: How can the status of a backordered part be viewed? A: To view the status of backorders select Backorder from the Parts menu. The status is displayed along with the date the part is expected to become available. Q: Can a backorder be cancelled? A: Yes. To cancel a backorder select Backorder from the Parts menu.
Q: Can parts availability be viewed on MercNET? A: Yes. Select Availability from the Parts menu to view Mercury parts inventory for each DC.
Q: Can freight charges for a parts order be viewed? A: Yes. Select Order Inquiry from the Parts menu.
Q: Can parts catalogs be viewed on MercNET? A: Yes. Select Literature from the Service menu.
Q: Can service literature be viewed on MercNET? A: Yes. Select Literature from the Service menu.
Q: Can MercNET be used to determine if an engine has been registered and if any warranty remains? A: Yes. Select Product History from the Service menu.
Q: What is the PDI form and why does it need to be entered on MercNET? A: The Pre-Delivery Inspection (PDI) form is an important part of the customer's buying experience. Completion of the PDI via MercNET provides a valuable document included in the product's service history. Dealers are encouraged to submit the PDI electronically so Mercury has the information on file. The PDI can be completed at the time of registration or by selecting PDI from the Service menu. Q: Is there a way to contact Mercury Outboard/MerCruiser Technical Service other than by phone? A: Yes. Select Technical Assistance from the Service menu. Technical Assistance is a system that sends a message to Mercury Technical Support. By providing information up front, they can research your issue and contact you with a solution.
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